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At Fusion Fans, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund policy below.
1. Eligibility for Refunds:
- Return Window: You may request a refund within [30 days] of receiving your order.
- Condition of Items: To be eligible for a refund, items must be unused, in their original packaging, and in the same condition as you received them.
- Proof of Purchase: A receipt or proof of purchase is required to process your refund.
2. Non-Refundable Items:
- The following items are not eligible for refunds:
- Items marked as “final sale”
- Used or opened products
3. Refund Process:
- Return Request: To initiate a return, please contact our Customer Support Team at [+923254677446]. Include your order number and the reason for the return.
- Return Shipping: You will be responsible for paying the return shipping costs unless the item was damaged or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
- Inspection: Once we receive your returned item, it will be inspected, and you will be notified of the approval or rejection of your refund.
4. Refund Issuance:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [5-10 business days].
- Please note that depending on your bank or credit card company, it may take additional time for the refund to be posted to your account.
5. Exchanges:
- If you would like to exchange a product for a different item, please follow the return process above, and then place a new order for the desired item.
6. Damaged or Incorrect Items:
- If your item arrives damaged or is not what you ordered, please contact us within [7 days] of receiving your order. We will provide instructions for returning the item and issue a full refund or replacement.
7. Changes to This Refund Policy:
- Fusion Fans reserves the right to update or modify this refund policy at any time. Changes will be posted on this page with an updated effective date.
8. Contact Us:
If you have any questions about our refund policy or need assistance with a return, please contact us at:
Email: fusionfans@gmail.com
Phone: +923254677446
This refund policy aims to provide clear guidelines for your satisfaction at Fusion Fans. For any legal considerations, please consult a legal professional to ensure compliance with applicable laws.